Cookies & Tracking Policy — Moments & More

Effective date: 08/08/2025

At Moments & More we care about your privacy and want you to understand how we use cookies and similar tracking technologies on our website. This Cookies & Tracking Policy explains what cookies are, which ones we use, why we use them, and how you can control them.

1. What are cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites remember things about your visit — for example, language preferences, items in a shopping cart, or whether you’ve accepted a cookie banner. They do not usually contain information that personally identifies you, but personal data may be stored or linked to the information in cookies if you provide it.

2. Types of cookies we use

We use the following categories of cookies on our site:

• Essential / Strictly Necessary Cookies
  These cookies are required for core site functionality (e.g., processing orders, maintaining your session, security). They cannot be turned off if you want to use the basic features of our website.

• Performance & Analytics Cookies
  These cookies help us understand how visitors use our site (pages visited, time spent, errors) so we can improve the experience. The information collected is aggregated and anonymous.

• Functional Cookies
  These remember choices you make (like region, delivery preferences, or saved hamper selections) so the site can provide enhanced, personalised features.

• Marketing & Advertising Cookies
  These may be used to deliver adverts more relevant to you, limit how many times you see an ad, and measure the effectiveness of advertising campaigns. They may be set by third-party advertising networks.

3. Third-party cookies

We may allow trusted third parties (payment providers, shipping partners, analytics platforms, advertising networks) to drop cookies on our site to provide their services. These third parties have their own privacy and cookie practices; please check their sites for details. We do not control third-party cookies and are not responsible for their content or practices.

4. How we use cookies

Cookies help us to:

• Keep your order and account information secure.

• Remember your preferences and shopping cart items.

• Improve site performance and fix issues.

• Tailor marketing to match your interests.

• Measure and analyse traffic and usage to improve our services.

5. Consent & managing cookies

When you first visit our website, we will show a cookie banner requesting your consent for non-essential cookies. You may:

• Accept all cookies to get the best experience.

• Decline non-essential cookies — essential cookies will still be used.

• Manage cookie preferences via the cookie settings link in the banner (or your browser settings).

You can also control cookies through your browser settings — including deleting existing cookies and blocking future cookies. Note that disabling or deleting cookies may affect the functionality of the site, including your ability to checkout or use personalised features.

Helpful links for managing cookies in major browsers:

• Chrome — Settings > Privacy and security > Cookies and other site data

• Safari — Preferences > Privacy

• Firefox — Settings > Privacy & Security > Cookies and Site Data

• Edge — Settings > Cookies and site permissions

6. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children via cookies. If you believe a child has provided us with personal information, contact us and we will take steps to remove the information as required.

7. Changes to this policy

We may update this Cookies & Tracking Policy from time to time (for example, if laws change or we adopt new technologies). We’ll post the revised policy here with an updated “Effective date.” Please review it periodically.